Shipping policy

At Felvian, we aim to deliver your order as quickly and efficiently as possible. Below is an overview of our shipping process and estimated delivery times.

Processing Time

  • Order cut off Time: 2:00 PM GMT
  • All orders are processed within 1 to 3 business days.

Shipping Transit Times & Locations

We currently ship to the United Kingdom. Estimated delivery times are as follows:

  • United Kingdom: 5-8 business days (ater processing time)

Please note that shipping times are estimates and may vary due to unforeseen circumstances such as weather delays, customs processing, or carrier disruptions.

Shipping Carriers & Tracking

  • We partner with reliable carriers to ensure fast and secure delivery (Evri, DPD UK, Yodel, Royal Mail)
  • Once your order has shipped, you will receive a tracking number via email to monitor your delivery status.

Shipping Costs

  • We offer free shipping on all orders.

Order Issues & Lost Packages

  • If you experience any issues with your order, such as delays or lost packages, please contact our support team at info@felvian.com
  • If your package is marked as delivered but you have not received it, please check with neighbors or your local carrier before reaching out to us.

Undeliverable Packages:

Suppose a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer. In that case, the customer will be responsible for additional shipping costs incurred when reshipping the package.

We appreciate your trust in Felvian and are committed to ensuring a smooth shipping experience. If you have any questions, feel free to contact:

Please get in touch with our customer service team for any Shipping Policy-related issues: 

Business Name: Felvian

Email: info@felvian.com

Phone Number: +44 7366438765

Address: 71–75 Shelton Street, London, WC2H 9JQ, United kingdom

Customer service: Monday to Friday between 9:00 am to 5:00 pm - GMT