At Felvian, we are committed to providing a secure, transparent, and reliable checkout experience. This Payment Policy explains how payments are processed and what you can expect when placing an order with us.

Accepted Payment Methods

We accept the following secure payment options:

• Visa
  
• MasterCard
  
• American Express
  
• Maestro
  
• Apple Pay
  
• Google Pay
  
• Shop Pay
  
• UnionPay
  
• Discover
  
• Diners Club

All payments must be made in full at the time of purchase.

Payment Processing

Payment is charged at the time you place your order.
Orders will not be processed or shipped until payment has been successfully completed.
By placing an order, you confirm that you are authorised to use the selected payment method.

Secure Transactions

All transactions on our website are protected using SSL (Secure Socket Layer) encryption.
Payments are processed through trusted and secure payment providers.
We do not store your payment details.

Payment Verification

To prevent fraud and unauthorised transactions, we may carry out verification checks on certain orders.
If necessary, we may request additional information before processing your order.
This may result in a short delay in order processing.

Currency

All prices on our website are displayed in GBP (£) unless stated otherwise.
If you are purchasing from outside the United Kingdom, your bank or payment provider may apply additional currency conversion or international transaction fees.

Refunds

All approved refunds will be issued to the original payment method used at checkout.
Processing times may vary depending on your bank or payment provider.
For more information, please refer to our Return and Refund Policy.

Payment Issues

If your payment is declined or unsuccessful, please check that your billing details are correct and that sufficient funds are available.
You may also need to contact your bank or payment provider.
If you continue to experience issues, please contact us.

Payment Restrictions

We do not accept cash on delivery, bank transfers, or alternative offline payment methods.

Contact Information

Email: info@felvian.com
Phone: +44 7366438765
Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom

Customer Support Hours:
Monday to Friday, 9:00 AM to 5:00 PM (GMT)