Privacy policy

Last updated: April 14, 2025

This Privacy Policy applies to Felvian, operated by PADIL LTD (Company No. 15882592), registered at 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom.

Felvian operates this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you with a curated shopping experience. Felvian is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you.

We may collect:

Contact details (name, address, email, phone number)
Financial information (payment details, transaction confirmations)
Account information (username, password, preferences)
Transaction data (orders, returns, purchases)
Communications (customer service inquiries)
Device data (IP address, browser, device type)
Usage data (interaction with our website)

Personal Information Sources

We collect personal information:

Directly from you (orders, account creation, contact)
Automatically via cookies and tracking technologies
From service providers (payment processors, analytics tools)
From partners or third parties

How We Use Your Personal Information

We use your data to:

Provide and Improve Services

Process orders and payments
Deliver products
Manage your account
Personalize your shopping experience

Marketing and Advertising

Send promotional emails or offers
Show relevant ads based on your activity

Security and Fraud Prevention

Protect against fraud and unauthorized activity
Secure transactions

Customer Support

Respond to inquiries and provide assistance

Legal Compliance

Comply with laws and enforce policies

How We Disclose Personal Information

We may share your information:

With Shopify and service providers (payments, shipping, analytics)
With marketing and advertising partners
When required by law or legal processes
Within our corporate structure
During business transfers (e.g., merger or sale)

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes your data to provide and improve the Services.

You can learn more here:
https://privacy.shopify.com/en

Third-Party Websites

We may link to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal data from individuals under 16.

Security and Data Retention

We implement reasonable safeguards to protect your data. However, no method of transmission is completely secure.

We retain your data only as long as necessary for:

Providing Services
Legal obligations
Dispute resolution

Your Rights and Choices

Depending on your location, you may have the right to:

Access your data
Request deletion
Correct inaccuracies
Request data portability
Withdraw consent
Restrict or object to processing

To exercise your rights, contact us at:
info@felvian.com

We may need to verify your identity before processing requests.

Marketing Preferences

You can unsubscribe from marketing emails at any time using the unsubscribe link in emails.

Complaints

If you have concerns about how your data is handled, contact us first. You may also file a complaint with your local data protection authority.

International Data Transfers

Your data may be transferred outside your country, including outside the UK/EEA. We use legally approved safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated date.

Contact Information

For questions about this Privacy Policy:

Business Information:

Felvian is an online brand of Padil LTD.

Email: info@felvian.com

Phone: +44 7366438765

Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)