At Felvian, we want your shopping experience to be as smooth and enjoyable as possible. Below, you’ll find answers to some of the most common questions about our products, ordering, delivery, and returns.
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our shop, add your chosen items to the basket, and proceed to checkout. We offer a variety of secure payment methods for your convenience.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Union Pay, Discover, Diners Club, Google Pay, Elo and Shop Pay. All transactions are safe and encrypted.
2. Delivery & Shipping
Q: How long does delivery take?
A: Orders are processed within 1–2 working days and are usually delivered within 5–8 working days.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your parcel in real time.
3. Returns & Refunds
Q: What is your returns policy?
A: We offer a 30-day returns policy. Items must be unused, in their original packaging, and returned within 30 days of delivery.
Q: How do I start a return?
A: Please contact us at info@felvian.com with your order details. We’ll provide return instructions and, where applicable, a return label.
Q: Who pays for return shipping?
A: If the return is due to our mistake (e.g. incorrect or damaged item), we’ll cover the cost of return shipping. In all other cases, the customer is responsible for return costs.
Q: When will I receive my refund?
A: Refunds are processed within 7 working days after we receive the returned item.
Contact Information:
Phone number: +44 7366438765
Email: info@felvian.com
Address: 71–75 Shelton Street, London, WC2H 9JQ, United kingdom
Support: Monday to Friday between 9 a.m. and 5 p.m